Refund/Returns/Exchange Policy

At Lumirae, customer satisfaction is our top priority. We understand that there may be occasions when a refund is necessary, and we’re here to assist you. Please review our refund policy below:

Eligibility for Refund
Refunds are only available within 30 days of the original purchase date. To be eligible, the item must be unused, undamaged, and in its original packaging. Additionally, please have your receipt or proof of purchase available to process your refund.

Return Method
Returns must be made by mail.
Return Shipping Label: The return shipping label is the customer's responsibility.
Currency: USD
Restocking Fee: There is no restocking fee.

If you need assistance with returning your item, please contact us at shoplumirae@gmail.com

Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 24 hours of receiving your order. We may request photos of the damage or defect to efficiently process your refund. Please provide the order number, affected product details, and a brief description of the issue.

Return Shipping
Customers are responsible for return shipping costs. Shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund if applicable.

Refund Process
Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If your refund is approved, it will be processed, and a credit will be applied to your original payment method within 5-7 business days, depending on your card issuer’s policies.

Return Shipping Address
PO BOX 200,
LOS ANGELES, CALIFORNIA 90001,
United States

Non-Refundable Items
Certain items are non-refundable, including gift cards and downloadable products. Shipping charges are also non-refundable unless the return is due to a mistake on our part.

Manufacturing Defects
If your product is damaged or defective due to a manufacturing issue, please contact our customer service team immediately. Provide clear photos or videos showing the defect, along with your order number and relevant details.

Order Cancellations
If you need to cancel your order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped.

Exchanges
We do not accept exchanges.

If you have any questions regarding our refund policy, please don’t hesitate to reach out to us