Shipping Policy

Thank you for choosing Lumirae! We’re committed to providing you with the best possible experience when purchasing our premium scalp and hair massagers. Below, you’ll find detailed information about our shipping policy to ensure clarity and transparency throughout your shopping experience.

Shipping Destinations
We offer worldwide shipping to select countries, which can be viewed during checkout. Enjoy free standard shipping to all countries.

Store Pickup
You can also choose the pickup option from the following address:

Lumirae Ltd.
PO BOX 200, LOS ANGELES, CA 90001, United States

Order Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. In case of a high order volume, please allow additional time for processing and delivery. If there’s a significant delay, we will notify you via email.

Order Delivery Time
Estimated delivery time for standard shipping is 4-5 business days after processing. Delivery times may vary depending on your location, courier delays, or other factors. Delivery estimates are provided by Lumirae Ltd.

Order Handling Time
1-2 Days (Monday - Friday)

Order Transit Time
6-14 Days (Monday - Friday)

Order Cut-off Time
5:00 PM (GMT-5:00) Eastern Standard Time - New York

Shipping Cost
Free standard shipping on all orders, regardless of order amount.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order on our website or via the carrier’s website.

Damaged or Missing Items
If you receive a damaged item, please contact us within 24 hours of receiving your order. To help us resolve the issue quickly, please send clear photos of the damaged item and packaging.

Shipping Restrictions
We ship to select countries worldwide. Please refer to our checkout page for a list of available shipping destinations. Some products may not be eligible for international shipping due to import regulations or carrier restrictions.

Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at shoplumirae@gmail.com